The user-editable name of the drive being used for the archiving of recordings, such as Home.

The type of the storage device, such as RDX, SAN/Hard drive, EMC Centera, FTP, Amazon S3, Azure Blob Storage, Google Cloud Storage, or Hitachi HCP drive. Different DVD media formats are recognized automatically.

Click Add then Select Physical Device. The selection box (left field) lists local physical devices attached to the Archive system.

Select one of the locally attached devices as the archival target.

Click Delete to remove a selected device.

Click Add then Select Media. The selection box (left field) lists available media. Only media defined in the Archive database used by this server will be listed.

If the list contains no items, go to the Recording Management > Campaigns > Archive Media tab in Enterprise Manager to define the media.

For example, if you are creating a Google Cloud Storage drive, you must go to the Recording Management > Campaigns > Archive Media tab in Enterprise Manager to define the Google Cloud Storage media. The Google Cloud Storage media can only be associated to a Google Cloud Storage drive.

You can select multiple targets for this archive drive. If more than one target is selected, archived data will be written to the targets according to the Multiple Device Write Mode setting (see below).

Click Add again to specify an additional device.

Click Delete to remove a selected device.

If you specify more than one media target for the drive, choose how the media targets will be deployed:

• Choose Sequential to use media targets one after the other so that archive data is always appended to one media target until it is full. Subsequent archive data will be written the next media target. Choose Sequential if you want to spread archive data across multiple fixed media in a sequential manner. This is especially useful if you need to grow a SAN by adding new drive letters or paths instead of expanding the capacity of a single path. Only one copy of your archive data will be written to the currently active media target. Sequential is the default setting.

• Choose Duplicate to have identical copies of the same archive data written to all media targets at the same time. You will receive one copy of the archive data on each media target. Any write failure to one target is treated as a write failure to all targets for retry purposes. The archive database will be updated with multiple copies of the archive location information (one corresponding to each target media).

The Amazon S3 Glacier access tier to use for playback Process of selecting a recorded interaction, playing it back to listen to the call, and viewing the content of the interaction on the screen. requests. Options:

• Expedited. Allows you to access your data quickly for occasional urgent requests for a subset of archives. For all but the largest archives (250 MB+), data accessed using Expedited retrievals are typically made available within 1–5 minutes. Expedited can be very expensive if restoring large amounts of data.

• Standard. Allows you to access any of your archives within several hours. Standard retrievals typically complete within 3–5 hours.

• Bulk. Allows you to retrieve large amounts of data, even petabytes, in a day. Bulk retrievals typically complete within 5–12 hours.

Default: Expedited

The Amazon S3 Glacier access tier to use for operations that require Amazon access but that are not playback. Options:

• Expedited. Allows you to access your data quickly for occasional urgent requests for a subset of archives. For all but the largest archives (250 MB+), data accessed using Expedited retrievals are typically made available within 1–5 minutes. Expedited can be very expensive if restoring large amounts of data.

• Standard. Allows you to access any of your archives within several hours. Standard retrievals typically complete within 3–5 hours.

• Bulk. Allows you to retrieve large amounts of data, even petabytes, in a day. Bulk retrievals typically complete within 5–12 hours.

Default: Bulk

Select the operational mode of the drive:

• Locally recorded content. By default, local archive copies 100 percent of all recordings from the local Recorder's call buffer to the specified local archive device. You can also specify a campaign to selectively archive recordings from the local recorder.

• Replay drive. In this mode, the device does not write anything to the media, but only services replay requests. It is useful for maintaining replay access to storage areas that you are no longer actively writing to.

• Transfer drive. In this mode, the drive is used for migration of existing media content rather than archiving of new content. The source for the migration must be in Replay mode.

• Centralized content from Campaign. In Central Archive, campaigns fetch selected content from local or remote Recorders and store them in the designated archive device. When selected, the Manage Campaign Recorders button is enabled.

Check box that if enabled (checked) will cause the media to be ejected automatically when the media is 100 percent full, or if disabled (unchecked) will cause the media not to be ejected automatically when it detects that no more media capacity is available.

The drop-down includes any archive campaigns created and enabled in the framework portal Home page or main UI access point for all WFO applications. (Enterprise Manager) under Recording Management > Campaigns > Settings. The campaign you select here will determine the content archived on this drive. Selecting a campaign is optional for local archive; it is required for Central Archive. You can only assign one campaign to a drive; you can assign the same campaign to multiple drives.

The minimum "age" of a call before it is picked up by the archive search query. Use the controls to set the number of minutes, hours, or days for the delay. The default 60-minute interval allows normal post-call updates to be completed before the call is first archived.

The Archive watermark that indicates the date and timestamp at which archiving begins in the next cycle. For newly added devices some valid starting point MUST be selected. Choose the current time to begin archiving new recordings, or choose some earlier time to archive pre-existing content in the online buffer. This date/time is overridden if a Start Date is specified in the campaign definition.

Check box to disable an archive drive so that it cannot be used. A drive that is disabled will not archive content or support replay requests.

This option prevents the same call from being archived more than one time for a particular storage media and campaign. Does not affect Local Archive and archive drives with the Drive Mode set as Transfer Drive.

Enable this option in a financial trading environment where many agents share recorded line. If you do not select this option, Archive can capture one copy of the same physical recording for each agent attached to the call. (See the Explanation for details.)

Selecting this option slows the archive storage rates.

In call centers that are not involved with financial trading, select this option only if warranted by special circumstances:

• If there are frequent agent-to-agent calls in your call center, each of these calls is archived twice. Enable this option only if duplicate archiving of these calls consumes too much storage space.

• If you are performing an archive recovery procedure after a fixing a problem where some calls were not archived.

  After the problem is fixed, an archive recovery procedure is usually performed to archive the missed calls.

  Typically, the archive recovery procedure archives all calls that were recorded in a specific date range.

  You can enable this setting when performing the recovery procedure so that any already archived calls are not archived a second time.

  For example, assume that a problem occurred where 50% of the calls were not archived. If you perform a recovery procedure that archives 100% of the calls, 50% of the calls are archived twice.

  If you enable this setting when performing the recovery procedure, only the 50% of calls that were missed are archived.

Duplicate archiving can occur when two or more users or agents share a recorded channel.

Explanation:

In financial trading environments, multiple traders are linked to the same physical channel. As a result, multiple copies of each recorded call can be archived (one copy for each trader sharing a channel). Enable this option to prevent this duplicate archiving from occurring. In trading environments, if this check box is not selected, duplicate archiving can consume much more storage space than needed.

In call centers not involved with financial recording, multiple agents almost never share a channel. Duplicate archiving generally occurs only when agents call each other. In these environments, selecting this setting slows archive performance while providing no significant saving of storage space.

Check box to make the drive Writable or Read-Only. Writable drives are used for archiving new data or playing back archived content. Read-Only drives are used only to play back files from existing media or for media migration.

Specifies if new files archived to the drive should be encrypted, if encryption is supported.

You can use this feature to encrypt existing archived content by running a new campaign. You can also transfer the non-encrypted data to a new drive that has encryption enabled.

For additional information about data encryption, refer to the Security Configuration Guide.

Choose any combination of the following content types:

• Audio for audio (voice) content stored as WAV files.

• Screen for the agent screen sharing activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule. recorded by the Screen Recorder. The screen capture content is stored as SCN or AVI files.

• Video for video content such as .mpeg, .mp4 and so on.

• Text for text (.txt) files only.

• Application for multipurpose files (such as .xml, .pdf, .zip files, RSS feeds and so on).

• Image for image files (such as .gif, .jpg, .svg).

• Message for encapsulated mail messages.

• Model for files related to three-dimensional models.

• Screen Share for recording of all screen sharing activity during an interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element..

• Other for any Multipurpose Internet Mail Extensions (MIME) types that do not fall into one of the categories above.

All content types are selected by default when you create a new drive.

To select multiple Content Types, hold down the Ctrl button as you make your selections.

Choose the type of compression (or mixing and compression) for recorded audio files:

• As Recorded (no compression)

• Compress to G.723 (stereo)

• Compress to G.723 (mixed)

The compression feature is only supported for Central Archive drives. Only audio files are affected by this setting.

This check box is available only when the Drive Mode is set to Transfer Drive.

This check box determines the expiry of the transferred data.

If this check box is not selected, the transferred data retains the expiry that was configured for it at the time the data was originally archived.

If this check box is selected, the Retention Period settings become available in the user interface. Use the Retention Period settings to specify a new expiry value for the transferred data.

Specify how long the recording is to be left on the archive media. Choose from these three options:

• No expiry - With this setting, there is no expiry and the recording is never removed from the archive media. You do not need to enter anything else in the user interface with this selection.

• Scheduled from interaction time - Set the number of days, months, or years to keep the recording on the archive drive based on the end time of the interaction as the start time. In the text box specify the number. In the drop-down, list specify Days, Months, or Years. The maximum values are 36600 days, 999 months, or 100 years.

• Scheduled from archive time - Set the number of days, months, or years to keep the recording on the archive drive based on the time that the recording is written to the archive drive as the start time. In the text box specify the number. In the drop-down list, specify Days, Months, or Years. The maximum values are 36600 days, 999 months, or 100 years.

The Retention Period setting can only be changed when creating a new archive drive. Once set, it cannot be changed for existing drives. If you want to change the Retention Period setting for an existing drive/campaign, you must create a new drive and associate the new drive to the existing campaign.

This setting may be overridden by the Override Expiry setting for the media, which is set in the media definition in Enterprise Manager.

Optional. Archiver uses this setting to set the data retention directly on the media so that no application can delete the data deliberately or accidentally. To set the EMC Centera retention period, type the value in seconds. For example, to set the period to 100 days, set the value to 8640000. (3600 seconds in an hour x 24 hours in a day x 100 days = 8640000 seconds). To set a retention class on files archived to an EMC Cluster, type an alpha-numeric value (already pre-configured on the EMC Centera cluster).

EMC Centera Retention Class/Period should be set to a value less than the Retention Period setting. If the value is blank, no retention class or period is set.

For information on data retention for specific Centera models, please refer to your EMC Centera documentation.

Optional. Archiver uses this setting to set the data retention directly on the media so that no application can delete the data deliberately or accidentally. To set a retention period, enter the number of days for data retention. For example, to set the period to 100 days, set the value to 100. To set a retention class on files archived to a Hitachi HCP cluster, type an alpha-numeric value (already pre-configured on the Hitachi HCP cluster).

Hitachi HCP Retention Class should be set to a value less than the Retention Period setting. If the value is blank, no retention class or period is set.