Transfer archived data

To move the contents of one Archive media to another, you can use the Archive media migration feature. This feature is typically used to transfer archived data from removable media (tapes, DVDs) to fixed media (SAN, FTP, Centera, Amazon S3, Hitachi HCP).

The original calls remain on the original media, as do the database representation of these calls. Although referred to as "transfer," this is a copy operation, not a move operation.

Transfer of data from both ContactStore tapes and MediaStore tapes is supported. All calls copied to the destination drive will be represented in the Archive database.

Access to source drives during transfer

While in Replay mode the source drives are generally available for replay from reply applications or from the Transfer drive. While transfer activity Core component of both schedules and time records in Workforce Management (WFM). When an employee performs any kind of work, activities specify the scheduled work and capture employee adherence to their schedule. is occurring, other replay requests from replay applications may be delayed or denied.

Transfer and encryption

You can enable encryption on the target media to have previously unencrypted archive files encrypted on the new media.

Archiver supports shutdown during a transfer operation; on the next restart, the transfer is resumed from the shutdown point.

Transfer of Mediastore tapes

The Transfer drive queries the Archive database to determine which TARs are present on the source media. Therefore, the source media must be represented in the Archive database prior to starting a transfer.

MediaStore tapes, however, are not represented normally in the Archive database, nor do they contain TAR files. During the transfer process for MediaStore tapes, Archiver enumerates the INUMs on the tape without any database queries and transfers accordingly.

Archive > Drives

Archive drive settings

Add or edit an Archive drive

Replace a physical archive device