View Configuration Checker details

View details of a configuration check to obtain in-depth information on a selected configuration problem that has been detected. The View Details option allows you to experiment with various settings to continuously improve your configuration.

To view configuration checker details

Run the Configuration Checker tool as described in Check configurations.
In the Description column, click the (View Details) hot text that appears at the end of the description of a particular problem.
Review the following information:
- Description: The current configuration problem.
- Resolution: What you must do to resolve the current configuration problem.
- Server Name: A list of managed server Server that is managed by the Enterprise Manager application. names in the recording environment.
- Site: The name of the Site containing the specified server name.
Click Back when finished to return to the summary configuration checker window, or click Close to close the window.

To view all configuration checks

The following table summarizes all configurations checked, and shows the conditions under which the check will appear:

Configuration Check	Description	Conditions When Check Displays
No Servers (Recorders) in Enterprise	Checks to see if any managed recorder servers exist in Enterprise Manager.	Number of Installations equals zero.
Integration Service Not Associated to any Servers	Checks to see if Integration Service is controlling any managed recorder server.	Server with IS role exists and has no Recorders/servers associated to it.
Server Not Associated to Any Member Groups	Checks to see if there are any managed recorder servers that do not have any Member Groups associated to them. (Applies only to servers that have either the TDM Recorder or IP Recorder server roles activated.)	(Using Integration Service is true OR server has IP Recorder role), AND no Member Groups are associated to it.
Server Needs to be Migrated	Checks to see if server needs to be migrated to a newer version of the server.	Server's migration needed flag set to true.
Server Has Active Alarms	Checks to see if server has any active alarms that have not been acknowledged.	Server's active alarm count is greater than zero OR server's communication error is set.
People Not Associated to Phone Data Source	Checks to see if employees have not been assigned to a switch by means of their employee IDs or extension.	Person is not associated to any Data Source by means of employee ID or extension.
People Not Associated to LAN Data Source	Checks to see if employees' network logon has been set in Enterprise Manager.	Person is not associated to any LAN Data Source by means of network ID or Workstation.
Data Source Has No People Associated	Checks to see if a Data Source has no people associated to it.	Data Source type is Phone, LAN, Dialer, or Application, AND Data Source has no people associated by means of employee/network ID or extension/Workstation.
Data Source Not Associated to Integration Service	Checks to see if a Data Source has been associated to an Integration Service.	Data Source's type is Phone or LAN, AND no Integration Service is associated.
No Phone Data Source Created	Checks to see if any phone Data Source has been created in system.	Check displays if Recording Voice Content is true and No Phone Data Sources exist.
No LAN Data Source Created	Checks to see if any LAN Data Source has been created in system.	No LAN Data Sources exist.
No Dialer Data Source Created	Checks to see if any Dialer Data Sources exist.	No Dialer Data Sources exist.
Dialer Data Source Not Associated to Phone Data Source	Checks to see if any Dialer Data Sources have not been associated to a Phone Data Source.	Dialer Data Source exists and is not associated to any Phone Data Source.
Extensions Not Associated to Workstations	Checks to see if any extensions exist which are not associated to a Workstation. This is needed in cases In Risk Management, use cases to group interactionss according to the needs of the enterprise. Interactions can reside in multiple cases simultaneously. where dynamic workspaces cannot be used.	Data Source's CTI Logon Provided field is false and extension does not have a Workstation associated to it.
Workstations Not Associated to Extensions	Checks to see if any Workstations exist which are not associated to an extension. This is needed in cases where dynamic workspaces cannot be used.	Data Source's Unique Logon Per Employee is set to false and Workstation does not have an extension associated to it.
Workstation Not Associated to Workstation Group	Checks to see if any Workstations exist that are not a part of any group.	Workstation not associated to any Workstation Group.
LAN Subnet Not Associated to Workstation Group	Checks to see if any subnets are not associated to any Workstation group.	Subnet not associated to any Workstation Group (for Dynamic Workspaces).
Workstation Group Not Associated to Server	Checks to see if any Workstation groups are not associated to a server/Recorder.	Workstation Group Not Associated to any server.
Member Group Not Associated to Server	Checks to see if any Member Groups have been created but not associated to a managed recorder server.	Member Group has not been associated to any servers.
There are no servers in the enterprise with the Interaction Capture server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system. activated.	Checks to see if any server in the Enterprise has the Interaction Capture server role activated.	No server in the enterprise has the Interaction Capture server role activated.
There are Lync data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs.(s) with no Recording Profiles created.	Checks to see if Recording Profiles are created for Lync data sources.	No Recording Profiles are created for Lync data sources.
There are no data sources created for text recording.	Checks to see if a data source is created for text recording. Either a Cisco Jabber, Lync, or Generic Text data source must be created in a text recording environment.	No data sources are created for text recording.
There are text data sources with no associated Recorder Integration Service Installations.	Checks to see if a Recorder Integration Service Installation is associated with a text data source. A Cisco Jabber data source does not require an association to a Recorder Integration Service server role.	A text data source exists that has no Recorder Integration Service Installation associated with it.
There are text data sources with no associated Interaction Capture Installations.	Checks to see if a Interaction Capture Installation is associated with each text data source. For Cisco Jabber or Lync text recording deployments, an Interaction Capture Installation must be associated to the data source. For a Lync audio-only deployment, it is not necessary to associate an Interaction Capture Installation to the data source.	A text data source exists that has no Interaction Capture Installation associated with it.
There are text data sources with no associated Lync Installations.	Checks to see if a Lync Installation is associated with each Lync text data source.	A Lync text data source exists that has no Lync Installation associated with it.