Content Server server role associations

Associated Roles

Mandatory, Optional, or If Exists

Association Scope

Association Type & Limits

Why is this Association Required or used?

External Recorder

Mandatory

Enterprise

One-to-many

Allows the Content Server Server role in the Site zone that uses an HTTP/HTTPS Web-based file retrieval component to search for interactions. The content server’s search is triggered by the Locator, which is the Interaction Applications’ DLL. to act as a proxy for v11 Replay from MediaStore or OEM recorders.

Required only in v11.

Content Server

Mandatory

Enterprise

11.1 Content Servers must be associated to all 11.1 and higher Content Servers (One to all). 11.2 and higher Content Servers must be associated to all 11.1 Content Servers. 11.2 and higher Content Servers should not be associated to other 11.2 and higher Content Servers.

Ensures that each Content Server can find files anywhere else in the system when necessary.

Audio Processing Manager (ATSM)

Mandatory

Server

One-to-one

Allows the Content Server to find files when it is running on an ATSM server.

APP

Mandatory

Enterprise

One-to-all

This is the main application (Portal) role, which enables the Contact Server to communicate with the Archive Web Service that provides access to the Archive database. This allows it to look up files that may have been archived.

Archive Database Service

Mandatory

Enterprise

One-to-all

This is the Archive Database Service role. It allows the Content Server to communicate with the Archive Web Service that provides access to the Archive database. This allows it to look up files that may have been archived.

Content Server role and associations

Content Server server role settings