Verint Da Vinci AI Transcription Service Configuration Workflow

To enable the cloud-based Verint Da Vinci AI Transcription Services using WFO, configure the settings in the order specified.

Codec support:

  • G.711

  • G.723.1 (either variant, including the Audiolog serialization)

  • G.729AB (all four serializations, Witness/Eyretel, Ultra, NICE, and Audiolog)

  • GSM 6.10

Verint Da Vinci AI Transcription Service does not support Phonetics Boosting in Connected mode.

Step

Configure

Reference

Configure Feature Settings for Common Cloud Service

1.

Configure the Directory (tenant) ID, Application (client) ID, and the Client Secret to communicate with the Verint Da Vinci AI Transcription Service in the cloud.

Note: If you are configuring settings for a third-party Transcription API, define the values provided by the customer.

Workflow: Configure Common Cloud Services (System Administration Guide)

Configure External Server Role for Cloud Services

2.

Install External Server.

Add an external server to the Installations tree

3.

Activate the External Cloud Services server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system. for the server.

Activate server roles on an external server

4.

Configure Cloud Service Settings.

Configure the API Gateway URL and Application URI ID (aka API Scope).

Note: If you are configuring settings for a third-party Transcription API, define the URL of the Transcription API, as provided by the customer.

External Cloud Services server role

Configure Site Zone Server Role

5.

Enable Verint Da Vinci AI Transcription Service.

In the Advanced Settings, activate the Verint Da Vinci AI Transcription Service for transcription Process in Speech Analytics of converting audio files of the recorded agent-customer conversation to text. in the cloud.

Speech Transcription Service Server role