Speech Transcription Service Server role

The Speech Transcription Server transcribes the interactions into text files for analytics purposes.

The Speech Transcription Server server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system. parameters define the system behavior of the Speech Transcription Server.

Transcription Language

Parameter	Description
Language	Set the language to transcribe. Default Value: English
Vocabulary	Set the language vocabulary to transcribe. Default Value: United States Options: United States United Kingdom
Enable Verint Da Vinci AI Transcription Service	Enable to activate transcription Process in Speech Analytics of converting audio files of the recorded agent-customer conversation to text. services in the cloud, using the language and vocabulary defined. Default Value: Not enabled Before you enable the transcription service, verify that you have configured the URL for the Verint Da Vinci AI Transcription Service resource server, and the Common Cloud Service settings.

Parameter

Description

Language

Set the language to transcribe.

Default Value: English

Vocabulary

Set the language vocabulary to transcribe.

Default Value: United States

Options:

United States

United Kingdom

Enable Verint Da Vinci AI Transcription Service

Enable to activate transcription Process in Speech Analytics of converting audio files of the recorded agent-customer conversation to text. services in the cloud, using the language and vocabulary defined.

Default Value: Not enabled

Before you enable the transcription service, verify that you have configured the URL for the Verint Da Vinci AI Transcription Service resource server, and the Common Cloud Service settings.