Telephony Playback Service server role and associations
The Telephony Playback Service (TPS) is used to support playback Process of selecting a recorded interaction, playing it back to listen to the call, and viewing the content of the interaction on the screen. of contact The entire communication experience for a customer, from beginning to end. and segments over the phone.
The Telephony Playback Service server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system. is installed on the following platforms:
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Consolidated
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Recorder
The server on which this server role is activated must be running the Microsoft Windows IIS web server.
This section describes the parameters and the roles associated with the Telephony Playback Service server role.