Telephony Playback Service server role settings

Parameter

Description

Number Lines for Telephony Playback

Set the number of lines available for Playback.

Default Value: 0

Range of Extensions (Prefix, First Extension in Range, Last Extension in Range, Suffix)

Set the range of extensions that the users dial to playback Process of selecting a recorded interaction, playing it back to listen to the call, and viewing the content of the interaction on the screen. a call through the TPS.

Default Value: N/A

Control Playback Volume

Set to control the volume of the call being played back through the TPS.

Default Value: Selected

HTTP Port of TPS Service

Set the port number used by the TPS web service (HTTP protocol). This is mainly used by the portal Home page or main UI access point for all WFO applications.'s Playback component.

Default Value:

29598

Parameter

Description

G.711 A-Law

Select to enable TPS to support this codec to transmit the playback audio.

Default Value: Selected

G.711 Mu-Law

Select to enable the TPS to support this codec to transmit the playback audio.

Default Value: Selected

G.723

Select to enable the TPS to support this codec to transmit the playback audio.

Default Value: Selected

G.729

Select to enable the TPS to support this codec to transmit the playback audio.

Default Value: Selected

Default Codec

Select the default codec that the TPS uses to transmit the playback audio.

Default Value: G.711 A-Law

Parameter

Description

TPS Signaling IP

Set the IP address of the network interface on the TPS machine used for signaling.

Options:

N/A

Default Value:

N/A

Signaling Port

Set the port number on the TPS machine used for signaling.

Options:

N/A

Default Value:

5060

Signaling Protocol

Select the underlying protocol for SIP signaling. The setting must match the SIP signaling protocol setting on the switch side.

Options:

TCP or UDP

Default Value:

UDP

Media Base Port

This parameter is deprecated.

Maximum Playback Idle Time (minutes)

Set the maximum idle time allowed between the time TPS detects that there is no playback active on a call and the time the actual playback begins. If the idle time exceeds the maximum idle time, TPS disconnects the call.

Options:

0 or greater (0 disables the timeout).

Default Value:

10

Maximum Connection Idle Time (minutes)

Set the maximum time allowed between the time the system allocates a user an extension for playback and the time the user initiates a playback call on this allocated extension. If the idle time exceeds the maximum idle time, TPS de-allocates the extension.

Options:

N/A

Default Value:

3

The Advanced configuration parameters are relevant for all TPS deployments.

The SIP Lines parameters are relevant only for deployments with SIP lines.

Parameter

Description

Assign SIP Line

Select to enable the use of SIP lines.

Do not select this parameter for SIP trunk or MP-118 configurations.

Options:

N/A

Default Value:

Clear

Server IP or Hostname

Set the host name of the SIP sever that the TPS connects to (usually the switch host name or IP address).

Options:

N/A

Default Value:

N/A

Server Port

Set the SIP port used by the SIP server or switch (usually port 5060).

Options:

N/A

Default Value:

5060

Register Signaling Protocol

Set the protocol for signaling, either UDP or TCP.

Options:

N/A

Default Value:

UDP

Registration Request URI

Set the URI for the SIP server (usually the switch host name or IP address).

Options:

N/A

Default Value:

N/A

Registration Expiration Time (seconds)

Set the period of time after which a TPS line registered with the SIP server is expired.

Options:

N/A

Default Value:

3600

Domain

Set the IP address or domain name of the SIP server.

Options:

N/A

Default Value:

N/A

Password

Set the password used for registering lines with the SIP server.

Options:

N/A

Default Value:

N/A

Related topics 

Telephony Playback Service server role and associations

Telephony Playback Service server role associations