TDM recording
The recorder supports four types of TDM recording Recording environment where trunk-side recording taps directly into a T1 or E1 line to record all incoming calls at the demarcation point before going to a switch.: Trunk-Side, Station-Side, Service Observe, and Single Step Conference.
In TDM environments, trunk-side recording taps directly into a T1 or E1 line to record all incoming calls at the demarcation point before going to a switch. Passive tap trunk-side recording requires a physical connection directly between the demarcation point and the switch system.
In TDM environments, station-side recording is initiated between the switch/ACD and a phone. This is done by tapping into the line that connects the switch to the telephone using a punch-down block. A cable is installed so that each extension connects directly to a port on the voice card.
The recorder can use Service Observe to monitor an agent’s extension, thereby allowing a specified user, such as a supervisor, to observe or monitor another user’s calls. The recorder can monitor an agent's extension using service observe. You will need to configure Trunk Span Recording Resource Member Group Settings to represent T1 or E1 lines the TDM switches, or Extension Recording Resource Member Group Settings for IP recording.
Single step conferencing is used to connect an in-progress call to a device. You will need to configure Trunk Span Recording Resource Member Group Settings for TDM, or Extension Recording Resource Member Group Settings for IP recording.