Extension recording resource member group settings

An Extension Recording Resource is used to represent a list of extensions used on IP switches with recording capabilities like SO and SSC (for example, these extensions are used on Avaya as softphone extensions).

To create this type of member group, you must first select a phone data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. with an Alcatel, Avaya, or Generic switch type in the left-hand pane.

Setting	Description
Name	Type a unique name for the member group.
Description	Type a description for this extension group (optional).
Recorder Control Type	Set to either Service Observe (not available for Alcatel) or Single Step Conference. See Recorder control types for descriptions.
CLAN Boards	To specify the recording location based on extension, type an IP address (or series of addresses, separated by commas) of a CLAN in this field (optional).
Recorder Selection Expression	This setting allows individual calls to be directed to the recorder associated with this member group based on specific call data (for example, the call’s trunk group). Select an Attribute from the dropdown list, then type a value in the Expression field. If the call data matches the expression, the call will be recorded by this recorder. The Recorder Selection Expression is limited to one hundred (100) characters. The match must be identical and the attribute to be evaluated must be present when the attempt to record is made. If the exact data in the Expression field for that attribute is not present in the call data, then the call will not be recorded. If you are using a custom attribute, you must first add this attribute to the system, under Recording Management > Custom Data—see Create, edit or delete an attribute. You must also select either LineFirst or LineExclusive as the Recording Resource Allocation Behavior—see Create a phone data source. In the context of this member group type, this feature is applicable to Avaya DMCC environments only.
Recording Beep Tone	Recording Beep Tone: When enabled, participants on a call hear a beep when the Recorder starts recording the call. By default, the beep tone is disabled. To enable this option, select the check box. Note: The duration, pitch, and repetition of the tone are configured in Avaya Communication Manager. This parameter is available for the following Avaya member groups: Extensions, DMCC Recording, and Multiple Registration Extension.
Shared Recorders	Select one or more IP Recorders to associate to this resource group.
Advanced Parameters	Use the Key and Value fields to enter the advanced parameters required for your system. Only add advanced parameters in consultation with Verint Support or Field Engineers.

Depending on the Trunk Span Type you selected, additional fields may appear—refer to the associated Integration Guide for more information.

Recording Resource extensions can be assigned with only one member group (other extensions can be associated with multiple member groups).