Concatenate field values into an attribute

You can concatenate multiple field values into a single attribute.

For example, take a case where you want to make use of three separate fields in an event, but need them combined into a single attribute. If a CTI event for an adapter is expected to include,

someUserField1 = 111

someUserField2 = 222

someUserField2 = 333

you would typically create a custom attribute for each one, as in:

MyAttr1 = event.someUserField1

MyAttr2 = event.someUserField2

MyAttr3 = event.someUserField3

This would produce the following:

MyAttr1 = 111

MyAttr2 = 222

MyAttr3 = 333

To combine these three values into one attribute, you can use the characters {+} to concatenate them, using the following format:

MyAttr = event.someUserField1 {+} event.someUserField2 {+} event.someUserField3

MyAttr = MyAttr1 {+} MyAttr2 {+} MyAttr3

To produce the same result in each case of:

MyAttr = 111222333

Unidentified values

If only a portion of the requested concatenation exists, a partial value will be provided. For example:

MyAttr = MyAttr1 {} MyAttr4 {} MyAttr3

MyAttr = event.someUserField1 {} event.someUserField4 {} event.someUserField3

Will result will in MyAttr = 111333, because MyAttr4/event.someUserField4 was not identified. If none of the referenced fields contain any data, then the attribute will not be tagged. This behavior works even if a fixed string is included as part of the concatenation.

Fixed strings

You can use a constant string in an attribute mapping, whether as part of a concatenation or as a standalone value. The former is useful for cases In Risk Management, use cases to group interactionss according to the needs of the enterprise. Interactions can reside in multiple cases simultaneously. where one or more characters are needed between pieces of data in received events. In this instance you will use {‘ ’} to enclose the string. For example:

Attribute1 = event.clientIP {+} {‘:’} {+} event.clientPort

If a CTI message from the switch contains clientIP = 10.156.7.7 and clientPort = 9999, then Atrribute1 will be mapped to the value 10.156.7.7:9999.

You may also create an attribute mapping such as the following:

Attribute2 = {‘ABCD’}

In this case the static value of ABCD will be used, rather than a dynamic value from CTI.