Recorder Analytics Framework server role settings

The following settings are required for the Recorder Analytics Framework Comprises the Recorder-based set of components shared by all the Real-Time Analytics (RTA) Framework solutions, part of Real-Time Speech Analytics as well as Identity Authentication and Fraud Detection (IAFD, also known as voice biometrics). role.

General Configuration

Property name	Instructions	Default value
Call object lifetime (minutes)	Provide the maximum time period in minutes to retain call objects after a call has terminated. The interval enables the framework to complete analysis of the call after it has ended. The default value suffices for most deployments.	Default: 60 Minimum: 1 Maximum: 720

Property name

Instructions

Default value

Call object lifetime (minutes)

Provide the maximum time period in minutes to retain call objects after a call has terminated. The interval enables the framework to complete analysis of the call after it has ended.

The default value suffices for most deployments.

Default: 60

Minimum: 1

Maximum: 720

Real-Time Configuration

The ports configured for Real-Time Configuration are used for Live Monitor for each audio capture engine (IP, TDM). Live Monitor provides the audio used by the Recorder Analytics Framework for real-time processing. To learn about the default port ranges by server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system., see the Firewall Ports Configuration Guide.

Before making configuration changes, note the following:

When using delivery recording, the UDP port range assigned to the Recorder Analytics Framework server role to receive audio from the IP Capture Engine must be separate from the port range configured in Recorder Manager on the same recorder by IP Capture to receive RTP from the telephony system being captured.
The UDP port range configured for live monitoring on the Content Server Server role in the Site zone that uses an HTTP/HTTPS Web-based file retrieval component to search for interactions. The content server’s search is triggered by the Locator, which is the Interaction Applications’ DLL. role must be separate from the UDP port range assigned for live monitoring on the Recorder Analytics Framework server role.
The first and last port number ranges assigned for live monitoring on the Recorder Analytics Framework server role for IP and TDM cannot overlap.
Since ports are used in pairs, port numbers entered must be even numbers.

Property name	Instructions	Default value
First IP Live Monitor port	Provide the first UDP port used by the framework to receive audio from an IP Recorder.	Default: 30000 Minimum: 1024 Maximum: 65535
Last IP Live Monitor port	Provide the last UDP port used by the framework to receive audio from an IP Recorder.	Default: 32500 Minimum: 1024 Maximum: 65535
First TDM Live Monitor port	Provide the first UDP port used by the framework to receive audio from a TDM Recorder.	Default: 33000 Minimum: 1024 Maximum: 65535
Last TDM Live Monitor port	Provide the last UDP port used by the framework to receive audio from a TDM Recorder.	Default: 35500 Minimum: 1024 Maximum: 65535

Campaign Configuration

Real-Time Analytics (RTA) Framework campaigns process historical calls (post-processing) and function as do Archive campaigns with respect to locating recorded calls.

Property name	Instructions	Default value
Maximum number of query results	Provide the maximum number of calls returned by each database query.	Default: 3500 Minimum: 1 Maximum: 10000
Query window (minutes)	Provide the span of time in minutes each database query searches.	Default: 60 Minimum: 1 Maximum: 1440
Delay after recording (minutes)	Provide the minimum period in minutes after a call is recorded before it can be included in a campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads..	Default: 60 Minimum: 1 Maximum: 525600

Property name

Instructions

Default value

Maximum number of query results

Provide the maximum number of calls returned by each database query.

Default: 3500

Minimum: 1

Maximum: 10000

Query window (minutes)

Provide the span of time in minutes each database query searches.

Default: 60

Minimum: 1

Maximum: 1440

Delay after recording (minutes)

Provide the minimum period in minutes after a call is recorded before it can be included in a campaign Collection of scheduling periods in WFM, which are defined time periods where specific employees target specific workloads..

Default: 60

Minimum: 1

Maximum: 525600