Interaction Applications Server Role for Speech Transcription and Speech Analytics

The Transcription Repository Service (TRS) is a Web-based database service and interface used in Speech Analytics Product that analyzes ongoing changes in customer behavior through spoken interactions with the customer, and drives effective organizational changes needed to address challenging market conditions., and is configured as part of the Interaction Applications server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system..

Both the Speech Products Database Database in the Data Center that stores transcribed interactions. and Speech Analytics Databases use the TRS for database storage and retrieval services. Therefore, the Speech Products and Speech Analytics Database Database in the Data Center used in the Speech Analytics 2.0 solution that stores the ontology output from the Ontology Training process. server roles need to be configured as associations to the Interaction Applications server role.

Interaction Applications Server Role Server role in the Data Center that provides the Interactions and Analytics applications, including Interactions and Speech Analytics. Associations

Associated Roles	Mandatory (M), Optional (O) or If Exists	Association Scope	Association Type & Limits	Why is this Association Required or used?
Speech Products Database	If exists	Enterprise	One-to-one	Automatic Association
Speech Analytics Database	If exists	Enterprise	One-to-one	Automatic Association