Installation Hierarchy Best Practice—Create Site Groups

In order for Speech Transcription Servers to transcribe interactions recorded by specific Recorders, the Speech Transcription Servers need to be associated with the relevant Recorders.

When building your installation hierarchy for your enterprise, you can define Site Groups, which are containers of other sites. All sites and servers in the same Site Group are automatically associated to one another.

Therefore, an installation hierarchy best practice is the following:

1. Create a Site Group.

2. Create Sites within the Site Group.

3. Under each Site in the Site Group:

   1. Define the Speech Transcription Servers that need to transcribe interactions by specific Recorders.

   2. Define the Recorders that need to be associated with the Speech Transcription Servers.

      The Speech Transcription Servers and the Recorders within the Site Group you defined are automatically associated with one another. These Speech Transcription Servers will transcribe all interactions recorded by these Recorders.

This hierarchy should be defined as in the following example:

In this case, the Speech Transcription Server defined in Site 1 will automatically transcribe all interactions recorded by the IP Recorder, TDM Recorder and Screen Recorder defined in Site 2.

However, if Site Groups are not defined in the installation hierarchy, Speech Transcription Servers are not automatically associated to Recorders, as in the following example:

In this case, the Speech Transcription Server is not automatically associated with the IP Recorder, TDM Recorder and Screen Recorder on Server 2 in Site 2.

If a Site Group was not defined, you need to manually associate each Speech Transcription Server:

1. From the relevant server, select the Speech Transcription Service Server role in the Site zone that retrieves and transcribes the audio files of recorded interactions and outputs two different types of data—the transcribed text of the recorded conversation, and metadata about the recording. server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system..

2. Select Associations.

3. Select the Show Associations Outside the Scope check box.

   Make sure not to create too many out-of-scope associations, as it will not be efficient. In this scenario, the Speech Transcription Server will need to transcribe remote calls, which can cause network issues.

   That said, with no defined Site Groups, you do need to set the associations so that the Speech Transcription Server transcribes the calls, and the data from the calls is available in the Speech Portal.

   

4. Select the checkbox next to the Recorder to be associated with the Speech Transcription Server.

   For general information on creating the installation hierarchy, including adding sites, site groups and servers, see “Enterprise Suite Initial Configuration Workflow” and “Installations Tree Overview”.