Generating a Software Report for support personnel

When planning for software upgrades, a support representative can ask you to provide a Software Report. This report enables support personnel to determine all software upgrades needed to upgrade all servers in your enterprise to the latest release.

The Software Report is an XML file. This file contains information about the versions of every server release, update revision, hotfix, and component patch installed on every server in your enterprise.

Support personnel use the Software Report as an input file to an application called the Software Update Manager. The Software Update Manager produces a report that lists all software upgrades needed on every server in your enterprise.

You must have the View Install Hierarchy privilege Permissions associated with each role that define the features of the application a user is able to view and the functionality in the application the user can access. assigned at the Enterprise node to perform this procedure.