Collection Process Log File

Each Information Collector zip file includes a collection Group of back-office Contributions from one or more employees connected to a single customer or account captured by DPA. Collections are used for analyzing and improving back-office efficiency and quality. process log file. This log file lists the actions taken by the Information Collector to create the zip file.

The collection process log file has this filename format:

collection.xxxxxxxxxxxxx.log

where xxxxxxxxxxxxx is a unique numerical identifier.