Change the security token passphrase/timeout value

You can change the passphrase or the timeout value for the security token that validates requests to retrieve call recordings.

Change the passphrase if you think the existing passphrase is compromised or stolen. Change the timeout value if you think there is a possibility that someone could use old tokens to gain illicit access to call recordings.

Procedure 

1. Go to System Management . Under Enterprise, select Settings.

2. In the Installations tree (left pane), select the Enterprise node.

3. Click Security.

4. In the General section, configure one or both of these fields:

   • Security Token Passphrase - Enter the new passphrase.

   • Security Token Timeout Period (seconds) - Specify the maximum number of seconds that can elapse between the time the token is generated and the time that it is processed. The token is invalid if it is not processed within this time interval.

5. Click Save and Apply to Children.

6. Check the System Monitoring, System Monitor, Alarm Dashboard screen for new alarms that indicate it is necessary to restart services. If these alarms appear, restart the services indicated by the alarms.

   Alarms indicating it is necessary to restart services sometimes do not appear in the Alarm Dashboard until several minutes after you save the Enterprise Settings changes.