Amazon S3 Glacier storage

Amazon S3 Glacier is a low-cost storage service that provides secure, durable, and flexible storage for data backup and archival. With Amazon S3 Glacier, customers can reliably store their data for as little as $0.004 per gigabyte per month.

Upload requests are priced from $0.05 per 1,000 requests. Archives stored in S3 Glacier have a minimum 90 days of storage. Archives deleted before 90 days incur a pro-rated charge equal to the storage charge for the remaining days.

Data retrieval rates

There are three ways to retrieve data from Amazon S3 Glacier. Each has a different per-GB retrieval fee and per-archive request fee. Requesting one archive counts as one request.

Expedited retrievals cost $0.03 per GB and $0.01 per request.
Standard retrievals cost $0.01 per GB and $0.05 per 1,000 requests.
Bulk retrievals cost $0.0025 per GB and $0.025 per 1,000 requests.

Data retrieval time

When a user tries to replay an interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. archived in Glacier, the time to retrieve the data depends on the tier associated with the account.

With expedited retrieval, the replay can start in seconds. However, If the time to retrieve the data exceeds the 30-second timeout, the user is prompted to try again.

With the slower restore options (Standard, Bulk), the user receives a message, "Media not available - retry in a few minutes," even though the retrieval can take up to several hours.