In a multi-tenant enabled environment, Tenant: tenant value appears at the top of the screen next to the screen title. The tenant value can be either the name of a tenant or Shared. If the tenant value specifies a tenant name, it is the name of the tenant to which the selected Installations node is associated. The term One to five words that are meaningful to a specific type of business, or phrases that stand out in interactions in Speech and Text Analytics. Shared appears as the tenant value for the selected Site Group or Site nodes that contain servers that process data for all tenants in the system, or for selected Server nodes that process data for all tenants in the system. Typically, these servers are hosted servers or data center zone Logical deployment zone that serves as the centralized, single point of access where application data and content metadata is accessed, managed and maintained. servers.

The Pending Messages icon displays above this screen when the Enterprise Manager is processing configuration changes. For more information, see The Configuration Messages Status icon.

Calendar Settings

Specify the day that is considered the first day of the work week in your part of the world (for example, Monday in the United States).

This setting is used by the Quality Monitoring (QM) application. The setting determines the day that is considered the first day of the week in the weekly QM reports. The setting also affects the operation of the QM inbox flow manager.

Select the starting month and day (mm/dd) of the fiscal year for your enterprise. The year is not needed. Some Enterprise Portal applications require this information.

Select to use the two enterprise calendar dates (First Day of the Week and Starting Date of the Fiscal Year) for Scorecards. The default value for this check box varies based on whether the server is a new version 11.2 installation or a migration to v11.2.

• For a new installation, this check box is selected.

• For a migration, this check box is clear.

• This check box is selected after a migration.

• This check box is selected and either one of the calendar dates is changed.

Locale Settings

Specify the language used in the user interfaces of all Enterprise Portal applications (including Enterprise Manager).

Specify the regional formats appropriate for your part of the world. The regional formats affect the display of the following in the user interfaces of all Enterprise Portal applications (including Enterprise Manager):

• Date (short and long formats, order, separator)

• Time (12 or 24 and relevant symbols, separator, leading zero)

• Currency (symbol, number settings)

• Number settings (000 separator, decimal point character)

• Employee display name format (for example, ordering of first and last names is different for some regions)

Specify the time zone appropriate for your location. Individual users can override this setting in their User Preferences settings.

Management Service Account Settings

Specifies the username of the Windows user account that servers use to access services in the system. Enter the username in the Windows Domain\Username format (for example, Domain1\JDoe)

For the initial configuration of this setting, specify the same username that was specified for the Management Service Account during the server installations.

Important:

• Changing this username involves more procedures than just changing the value specified in this field. For details about changing the Management Service Account, see the System Administration Guide.

• For additional information about the Management Service Account (including the rights required), see the Technologies, Security, and Network Integration Deployment Guide.

Specifies the password associated with the Windows user account that servers use to access services in the system.

For the initial configuration of this setting, specify the same password that was specified as the Management Service Account Password during the server installations.

The maximum password length is 127 characters.

Database Management Service Account Settings

Specify the username of the Windows user account that database-related tasks on the servers use to access and configure all databases in the system.

For the initial configuration of this setting, specify the same username that was specified as the Database Management Services Account Username during the server installations.

Specify the name in the Windows Domain\Username format (for example, Domain1\JDoe)

Important:

• Changing this username involves more procedures than just changing the value specified in this field. For details about changing the Database Management Service Account, see the System Administration Guide.

• For additional information about the Database Management Account (including the rights required), see the Technologies, Security, and Network Integration Deployment Guide.

Specify the password associated with the Windows user account that database-related tasks on the servers use to access and configure all databases in the system.

For the initial configuration of this setting, specify the same password that was specified as the Database Management Services Account Password during the server installations.

The maximum password length is 127 characters.

Maintenance Times Settings

Specify the day of the week in which you want the weekly maintenance jobs to run on all servers in the Enterprise.

These maintenance jobs run in the background once per week on a server at the scheduled time. These jobs clean up and optimize the server. Schedule these jobs at the time of the lowest system usage as they consume system resources and can adversely affect system performance.

Specify the time of day that the weekly maintenance jobs begin running on all servers in the Enterprise.

The hour at which the job starts depends on the server time zone setting.

For example, assume that you specify 1:00 AM for this setting and that you have two servers where:

• Server 1 specifies the EST time zone.

• Server 2 specifies the GMT time zone.

In this scenario, the maintenance job starts at 1:00 AM EST on Server 1 and 1:00 AM GMT on Server 2.

Specify the time in minutes that you want the weekly maintenance jobs to run. If the maintenance jobs exceed the specified time limit, an alarm is raised.

Specify the time of the day in which you want the daily maintenance jobs to run on all servers in the Enterprise.

These maintenance jobs run in the background once per day on a server at the scheduled time. These jobs clean up and optimize the server.

Schedule these jobs to run at the time of the lowest system usage as they consume system resources and can adversely affect system performance.

The hour at which the job starts depends on the server time zone setting.

For example, assume that you specify 1:00 AM for this setting and that you have two servers where:

• Server 1 specifies the EST time zone.

• Server 2 specifies the GMT time zone.

In this scenario, the maintenance job starts at 1:00 AM EST on Server 1 and 1:00 AM GMT on Server 2.

Specify the time in minutes that you want the daily maintenance jobs to run. If the maintenance jobs exceed the specified time limit, an alarm is raised.

Select this option if you are using a customized schedule defined in an external tool (for example, SQL Enterprise Manager) to run maintenance procedures.

When this option is selected, the other maintenance scheduling fields in this section are unavailable. Also, the weekly and daily maintenance jobs do not run.

SMTP Settings (Required to support email notifications for alarms and alerts, and sending scheduled Topology Reports by means of email)

Enter the server host name, IP address, or the Fully Qualified Domain Name (FQDN) of the SMTP server used by the servers.

Each managed server Server that is managed by the Enterprise Manager application. must make a connection to the SMTP server using this address to send an email (for example, to notify an administrator of an alarm).

Enter the port on which the SMTP server listens for connections from the servers.

This port must be open through all firewalls and networks between the managed server and the SMTP server.

Enter the server host name, IP address, or the FQDN of the secondary SMTP server used by the servers.

If the primary SMTP server is unavailable, servers access this SMTP server to send email.

Enter the port on which the secondary SMTP server listens for connections from servers.

Enter the return email address that appears in emails sent by background processes running on the servers in the enterprise.

For example, a background process can send an email message to an employee when an alarm is triggered.

When a user replies to an email message sent by a background process, the reply is sent to this email address.

Select this option if you want the servers to present authentication credentials to the SMTP server when connecting to the SMTP server. Specify these credentials Username and Password fields described in this table.

This field is required only if you select the Use Authentication option.

Enter the domain and username of the SMTP server account that the servers use to authenticate when connecting to the SMTP server. Complete this field in the format Domain\Username.

This username must be associated with a valid account on the SMTP server.

Enter the password associated with the SMTP server account that the servers use to authenticate when connecting to the SMTP server.

This field is required only if you select the Use Authentication option.

System Backup Settings

Each server stores some, but not all, of its configuration data in various databases.

Select this option if you also want to store backup copies of the server XML configuration and properties files that are not stored in any database. These backup copies are needed if it is necessary to restore the configuration of a server.

Use the System Backup Path field to specify the network location where you want to store the backup copies of these XML files.

The system backup is a daily maintenance task. If you select this option, the system backup runs every day at the time specified in the Daily Maintenance Start Time setting.

For more information about the specific files backed up by this feature, see the Maintenance Guide.