Zoom Meetings Archive Polling Adapter

The Zoom Archive Polling Adapter connects the Interaction Capture Service to Zoom, and receives events and Zoom Meeting audio.

For 1+1 redundancy, create two separate adapters, using the unique Client IDs, Client Secrets, and Refresh Tokens from the two Zoom OAuth Apps created previously on the Zoom (zoom.us) web app.

Procedure 

  1. In Recorder Manager, go to General Setup. Under Integration Service, click Settings.

  2. Click Create, then select Zoom Archive Polling Adapter.

  3. Complete the adapter settings:

  4. Field

    Description

    Adapter Name

    A unique name for this adapter. Do not use any special characters or characters that truncate xml. This field is not case-sensitive.

    Description

    A description of the adapter (optional).

    Adapter Type

    A read-only field that lists the adapter selected previously.

    Startup Type

    Startup types are Automatic, Manual, or Disabled.

    DataSource

    The Application data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. that you previously created for Zoom.

    Client ID

    The Client ID generated when you created the Zoom OAuth App. This ID allows the adapter to use the Zoom API.

    Client Secret

    The generated secret that corresponds to the Client ID.

    Refresh Token

    The refresh_token from the Access Token response that you generated previously, using information from your Zoom OAuth App. The integration refreshes the Access Token automatically from this point on. (If you create an access token elsewhere, the one generated in the integration becomes void, and you must replace this refresh_token and restart the adapter.)

    API Server Address

    The API endpoint destination, api.zoom.us.

    Authentication Server Address

    Address used to refresh authentication status of the adapter, api.zoom.us/oauth/token.

    Polling Frequency (minutes)

    Time intervals in minutes at which polling for completed meetings occurs, over the configured polling window. The default is 5.

    Timespan for purging (hours)

    A timespan, in hours, for purging. The system purges data older than the specified time. The default is 1.

    Example:  

    If you set the Timespan for purging to 4, all data older than 4 hours is purged when the Time interval for triggering purging setting is triggered.

    Time interval for triggering purging (minutes)

    This setting defines how often to check for data to be purged. The default is 1.

  5. Click Save.

Supported Integration Service CTI adapters