Mitel MiTAI Adapter

The Mitel MiTAI Adapter integrates the Recorder with the Mitel MiTAI server.

Procedure 

  1. In Recorder Manager, click General Setup > Integration Adapters > Settings.

  2. Click Create, then select Mitel MiTAI Adapter.

  3. Specify settings for this adapter in the right-hand pane, referring to the following table (all fields are required unless otherwise indicated):

    Field

    Description

    Adapter Name

    Type a unique name for this adapter. Do not use any special characters or characters that truncate xml. This field is not case sensitive.

    Description

    Optional: Type a description of the adapter.

    Adapter Type

    A read-only field that lists the adapter selected above.

    Startup Type

    Select a startup type: Automatic, Manual, or Disabled.

    DataSource

    Select a data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. (created in Enterprise Manager).

    Server Hostname

    The internal identifier of the Mitel switch.

    MiTAI Version

    Select the correct version of MiTAI. Note that MiVoice Business 6.0 SP3 (version 12.0.3.24 onwards), and MiVoice Business 7.0 and above are supported.

  4. Under Advanced Settings, use the Key and Value fields to enter any proprietary settings for the Recorder Integration Service to use for this specific adapter.

  5. Click Save. The adapter appears in the left-hand pane.

  6. Select the adapter in the left-hand pane and click the Start button to start the adapter.