Phones

All of the phones that you want to record are associated with a Phone data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. during configuration in the Enterprise Manager. A phone has a primary extension and optional secondary extensions. To each extension, you must assign a recording mode that determines the kind of recording that can occur on the extension.

In voice recording, the recording mode and Recorder control type define what gets recorded and how—see Recorder control types and Extension recording modes for more information, including descriptions of the recording mode and Recorder control type settings necessary to produce the recording behavior you require.

Related topics 

Recorder reference

Extensions