Multiple registration extension pool member group settings

Used in Avaya DMCC environments with multiple registration, which allows you to have multiple devices associated with a single extension (to a maximum of three devices in total). With Aura 8.0.1 and newer, the multiple registration limit of devices that can be registered to a common extension is increased from 3 to 10.

The Multiple Registration Extension Pool member group can be created for either an Avaya or generic data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs..

See the Avaya and Avaya NES Integration with Recorder Guide for more details, including prerequisites and limitations.

Setting	Description
Name	Type a unique name for the member group.
Description	Type a description for this extension group (optional).
Recorder Control Type	Read-only field that shows Multiple Registration Control for this member group.
Recorder Fallback Type	In environments with multiple registration, fallback options are limited to those in which audio recording continues when the CTI or recorder disconnects from the Integration Service. Select one of the following from the drop-down list: Never (Application). If CTI is disconnected, no audio or screen recording occur. If CTI is up, recording with CTI marking occurs. On CTI Disconnection (Performance). If CTI is disconnected, audio recording continues (VOX-detected segments are retained), but screen recording does not. If CTI is up, audio recording with CTI marking occurs. If we receive CTI for a call but no audio (for any reason), recording does not occur. VOX segments (not associated to CTI calls) are discarded. You can set a Rollback Period in the phone data source to specify the length of time preceding a disconnection for which recordings are held. Always (Liability). If CTI is disconnected, audio recording continues (VOX-detected segments are retained), but screen recording does not. If CTI is up, both CTI- and Vox- detected segments are retained. (If a signaling protocol is configured, it is used before VOX to record the call.)
Total Extensions/Total Capacity	Displays the number of extensions in use, relative to the total capacity.
Enable Stereo Recording	Enables recording of separate customer and agent streams for recorded calls. Enabling this feature affects the licensing. For more details, see the related information.
DMCC Control Type	The Avaya DMCC Multiple Registration automatically selects dependent and independent modes for the softphones assigned to the local stations. However, you can manually set the control type, if needed. Select one of the following from the drop-down list: Automatic (Default). The system automatically determines the proper mode based on the station type queried from the system. H.323 phones register in dependent mode. SIP phones register in independent (non-persistent) mode. When Automatic is selected, the Station Monitoring option is available. Independent (Non-persistent). All phones register in independent mode, but do not persist past the main station registration. If the main station goes out-of-service, the independent softphones are unregistered. Independent (Persistent). All phones register in independent mode and persist indefinitely. The registration state of the main station does not impact the state of the softphone registration.
Station Monitoring	By default, this option is turned off and is accessible only when the DMCC Control Type is set to Automatic. The Verint adapter only captures interactions from registered Avaya stations (softphones). When in Automatic mode, upon startup, the Verint adapter queries Avaya for agent stations. With Station Monitoring off, as agents sign in, the Verint adapter queues station registrations, potentially causing delays in larger systems. A DMCC license is only consumed when softphone stations are active and an agent is logged in, possibly leading to unnecessary alarms in large systems. With Station Monitoring on, the Verint adapter instantly registers all Avaya stations, eliminating registration queues and reducing recording initiation time. However, it consumes a DMCC license for each station, irrespective the status of the stations. Changes you make take effect immediately, without requiring a restart or re-registration of the stations.
Recording Beep Tone	Recording Beep Tone: When enabled, participants on a call hear a beep when the Recorder starts recording the call. By default, the beep tone is disabled. To enable this option, select the check box. Note: The duration, pitch, and repetition of the tone are configured in Avaya Communication Manager. This parameter is available for the following Avaya member groups: Extensions, DMCC Recording, and Multiple Registration Extension.
Advanced Parameters	Use the Key and Value fields to enter the advanced parameters required for your system. Only add advanced parameters in consultation with Verint Support or Field Engineers.

When you have finished editing this member group, click Assign & Create Phones, then select one or more phones and click Assign Selected or Assign Range.