Set up for Ingestion Recording

You must set up ingestion recording to have face-to-face recordings uploaded to the recorder, or to use the Recorder Ingestion API.

Ingestion recording requirements

All application servers must have the Recorder Data Center API role enabled.
At least one recorder has the Recorder Ingestion Web Service role enabled and the call buffer, licensing, and archiving configured.

The Recorder Ingestion API balances requests across all available Recorder Ingestion Service recorders. It is recommended that these recorders be geographically local with the applications servers.
The Interaction Data Platform license is enabled.
If agent resolution is used on ingestion, employees must be configured with a pbx_login_id assigned to a data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. that matches the value to be ingested.