Enable AQS

The capture of audio quality statistics (AQS) is a licensed feature introduced in 15.2 2021R1. However, even with the appropriate licensing, you must enable the capture of these events through the IP Recorder server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system..

AQS with SQL Server 2016 SP1 and newer

When licensed and enabled in an environment with SQL Server 2016 SP1 or newer, the audio quality scores are listed as Audio Quality Events and are stored and displayed per interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element..

With previous versions of SQL Server

When licensed and enabled in an environment with previous versions of SQL Server, the audio quality scores are listed as Data Events and are stored and displayed per inum.

Before you begin

Apply the appropriate license for Audio Quality Statistics. To apply the license, refer to the Product License Update Instructions or System Administration Guide.

Procedure

In System Management Module that allows performing suite-wide system management activities from a single, Web-based application, the Enterprise Manager., go to Settings.
Select the Enterprise node, and then select More Actions.
Select Turn Advanced Mode On.
Expand the nodes and select the IP Recorder server role.
Under Advanced, select the Audio Quality Statistics check box.
Select Save.