Custom Data

Custom Data (also known as private data) is the term One to five words that are meaningful to a specific type of business, or phrases that stand out in interactions in Speech and Text Analytics. for fields customized to store data used for purposes such as reports and analytics. The value of these data fields is populated by CTI or by other applications. Each segment has its own custom data, and the contact The entire communication experience for a customer, from beginning to end. entity inherits the custom data of the last segment.

You do not need to map Custom Data fields to particular user-defined fields. However, you can store additional attributes in the database as custom data. You can define up to 300 custom data fields and map them to a standard attribute in the Enterprise Manager.

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