Create a collection data source for gateway recording

A collection Group of back-office Contributions from one or more employees connected to a single customer or account captured by DPA. Collections are used for analyzing and improving back-office efficiency and quality. data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. is a type of Phone data source. It represents shared gateway resources used by multiple, independent PBX sources. The collection data source holds the gateway member group of associated Recorders, and acts as a “parent” data source to multiple “child” data sources. These child data sources represent the multiple PBXs that may place or receive calls through the recorded gateway(s).

You can add up to 50 child data sources to any given parent Collection data source.

Workflow sequence

Workflow: IP-based voice and video recording: Task 3 of 8

Procedure 

  1. In Enterprise Manager, click Recording Management > Data Sources > Settings.

  2. Click Create Data Source.

  3. In the Data Source Type dialog box: in the Type list, select Phone; in the Switch/Sub Type list, select Collection.

  4. Click Select.

  5. Enter a Name for the Phone data source, and a Description (optional).

  6. Select a Time Zone from the list.

    The Recorder requires the time zone for accurate recording start and end times.

    The time zone selected for the Collection data source applies to all child data sources.

  7. In Recorder Settings, do the following:

    1. To prevent the retention of very short calls, specify a Minimum Session Length (seconds). Active calls (from connected to closed) that are shorter than the specified value will be deleted automatically. If set to zero (0), this feature is disabled and no calls will be deleted based on this setting. The maximum value is 3600 (or one hour). This setting applies to the active duration of CTI Sessions or the entire duration of VOX Sessions. Inactive CTI Sessions can be retained using the Session Auditing Policy.

    2. If your system uses Performance Mode, which was set in the IP Extension Pool member group, or N+N redundancy, enable the Rollback Period (minutes) to ensure that an amount of additional overlapping audio is kept for a period, so that if there is a disconnection, it is possible to retrieve the audio. The default value is 15 minutes, and the maximum value is 60 minutes.

  8. Under Associated Integration Service Installations, select the server that provides Integration Services for this Recorder. The Integration Service associated with the Collection data source applies to all child data sources.

  9. For SIPREC only, associate a SIPREC adapter to the parent Collection data source. This adapter handles INVITE messages from the SBC.

  10. Under Device IP Configuration:

    1. In Server Type, select PSTN Side - Far End .

    2. Enter the IP Address or Host Name of the PSTN Side - Far End server.

  11. Click Save.

  12. In the Collection data source, create a Gateway Side Correlation Pool member group and associate it to the relevant IP Recorders.

  13. Click Save.

  14. Create and configure a Phone data source for each contact The entire communication experience for a customer, from beginning to end. center system (PBX).

    1. Create a child data source that has the same subtype as the other children data sources. For example, you may not have a combination of Cisco and Avaya sources.

    2. Associate the data source to the same Integration Service as the parent Collection Data Source.

    3. Make the data source a child: in the Data Source Parent field, select the name of the Collection data source created previously.

    4. For all scenarios, including SIPREC, associate a CTI adapter to each child data source.

    5. If required for your system to deploy possible member group(s) on the child data sources, refer to the relevant integration guide for instruction.

    6. Set the Long Call Duration.

      The maximum Long Call Duration value from among all those specified in child data sources is used.

What to do next 

Voice recording: Create and edit phones/extensions

Related topics 

Gateway side correlation pool member group settings

Tracking calls across Avaya ACDs