Compliance trunk span member group settings for TDM

Setting	Description
Type	Select a trunk type—the way in which the switch identifies the trunk will determine the type you choose: Select Extensions if trunks are configured on the switch as a set of extensions or a signaling group. In a set of extensions, the first channel may be identified by 3000 (the extension) to 3029 (the last channel). See also Associate port numbers with extensions for Extension Compliance Trunk Span Member Groups. Select Trunk Group if trunks are configured as a trunk group, with each channel identified by 2 numbers (a trunk group and a member). In a signalling group each channel is identified by a common trunk group number and a unique member number. Please refer to the switch configuration documentation for more information. Other available options will depend on the switch type you selected in the associated data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. (you should refer to the associated Integration Guide for the most up-to-date information): Alcatel 4400—Extension, Alcatel Alcatel uses 3 numbers (crystal, coupler and time slot) to uniquely identify the trunks. These identifiers depend on the voice card in use. Aspect—Extension, Aspect Avaya—Extension, Generic, Trunk Group Generic—I3, TrunkSpan, TrunkGroup, NortelLoop, Generic, Extension, Aspect, Alcatel InteractiveIntelligence—Extension, I3 Nortel CS1000 or Nortel CS2100—Extension, NortelLoop For Nortel a loop number is used to uniquely identify trunk lines. Trader—PCM32 Intecom—Intecom Intecom uses five numbers to uniquely identify the trunks: group, cabinet, shelf, cardslot, and circuit. These identifiers depend on the voice card in use.
Name	Type a unique name for the member group.
Description	Type a description for this extension group (optional).
Port Count	Specify the number of channels (phone extensions) available on the voice card.
Associated Dialer Data Source	Select an existing Dialer data source from the drop down list. This setting allows trunks to be configured between the switch and dialer for the purpose of nailup call identification.
Recorder Fallback Type	Select one of the following: Never (Application)—If CTI is disconnected, no audio or screen recording will occur. If CTI is up, CTI segments will be retained. On CTI Disconnection (Performance)—If CTI is disconnected, audio recording continues (VOX-detected segments will be retained), but screen recording does not. If CTI is up, only CTI segments with recorded audio are retained; if we receive CTI for a call but no audio (for any reason), recording will not occur. VOX segments (not associated to CTI calls) will be discarded. You can set a Rollback Period in the phone data source to specify the length of time preceding a disconnection for which recordings will be held. Always (Liability)—If CTI is disconnected, audio recording continues (VOX-detected segments will be retained), but screen recording does not. If CTI is up, both CTI- and VOX- detected segments will be retained. (If a signalling protocol is configured, it will be used before VOX to record the call.)
Shared Recorders	Select one or more Recorders to associate with this Member Group.
Group Members	Group Members are the actual channels on a TDM cable (30 on E1, 23/24 on T1). Do one of the following. For Extension trunk types, type the extension numbers in the fields, or click Generate Extensions, type a Starting Port Number, Number of Ports, and Starting Extension Number, then click Assign. For Trunk Groups, type in the Trunk Group and Trunk Member numbers, or click the Generate Group/Member button and specify the Trunk Group Number, the Starting Port Number, total Number of Ports, the number of the Starting Trunk Member, and the Trunk Member Prefix. If your data source is Avaya with E1 (30 channels) you can also enter a Trunk Member to Skip (may be required for ISDN type E1 trunks). Click Assign when you are finished.
Advanced Parameters	Use the Key and Value fields to enter the advanced parameters required for your system. Only add advanced parameters in consultation with Verint Support or Field Engineers.

Additional fields may appear, depending on your switch type. Refer to the associated Integration Guide for details.

You can generate trunk members automatically to create phone extensions from PCM32, Extension, Generic, and Trunk Group trunk spans after clicking the Generate Extensions or Generate Members button. Type the starting extension number in the Starting Extension Number field. For example, with a Compliance Trunk Span Member Group, 24 extensions are created default. So if you type 1250 as the Starting Device Number, the final extension would be 1250 plus 24 (1274).

Associate port numbers with extensions for Extension Compliance Trunk Span Member Groups

For TDM trunk spans, the configuration you set for the recorder must match the configuration of the trunk in the existing environment, so that the CTI messages can be associated with the trunk channels for recording. The PBX administrator on site can advise whether the trunks are configured as extensions or not. Typically trunks from the Service Provider will not be extensions. Trunks on dialers or IVRs are sometimes configured as extensions.

Under Group Members, you can associate port numbers with extensions by doing one of the following:

type an extension number (for example, 3344) in each field, then click Save.

or
automatically assign extensions by clicking Generate Extensions, type the Starting Port Number, the total Number of Ports, and the Starting Extension Number, then click Assign.