The first of two options to select real-time interactions for the Recorder Analytics Rule.

Process and analyze interactions with an active Recorder Analytics Framework Comprises the Recorder-based set of components shared by all the Real-Time Analytics (RTA) Framework solutions, part of Real-Time Speech Analytics as well as Identity Authentication and Fraud Detection (IAFD, also known as voice biometrics). server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system. and a real-time engine type selected for the rule, as they are recorded.

Do not use this option for Real-Time Acoustics and Real-Time Speech Analytics Product that analyzes ongoing changes in customer behavior through spoken interactions with the customer, and drives effective organizational changes needed to address challenging market conditions., as it can overload the recorders. Use this option only in lab enviroments.

It is recommended to select the Real-time Call Selection option.

The second of the two options available to select real-time interactions for the Recorder Analytics Rule.

Process and analyze interactions in real-time according to one or more recording rules.

To select the recording rules by which to process the calls, move the required rules from the Available Recording Rules to the list of Selected Recording Rules.

This option is recommended for Real-Time Acoustics and Real-Time Speech Analytics.

In a multi-tenant SaaS environment, only recording rules associated with the same tenant as the Recorder Analytics Rule are available.

Recording Rules are configured under the Recording Management > Recording Rules