External Recorder Server Role

Settings

Parameter

Description

Recorder Type

This is the type of external recorder

Default Value: MediaStore

Options:

  • Avaya - used for Avaya OEM recorders

  • Nortel - used for Nortel OEM recorders

  • MediaStore - used for MediaStore recorders

  • LegacyCAM - used for older CAM systems

Replay URL Resource

The URL fragment used for replaying from the adapter for this recorder.

Default Value:

  • If Avaya or Nortel recorder type, the default value is 'replay'

  • If Media Store, the default value is 'adapter/replay'

  • If Legacy CAM, the default value is 'ContactArchive/replay'

Replay Port

The port which the adapter is listening for replay requests

Default: 80

Options:

Any number between 0 and 65535

Replay HTTPS Port

The secure port which the adapter is listening for replay requests

Default: 443

Options:

Any number between 0 and 65535

Adapter Host Address

Type the host name/IP Address for the adapter.

Note: This field is only visible if you select the Recorder Type MediaStore; the adapter hostname/IP address is required in order that calls are replayed from the recorder

The adapter is a component that accepts a HTTP replay request and pulls the call from the MediaStore recorder using the UDP interface.