If selected, a server with the Automated Verification Agent server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system. can run Capture Verification Collectors.

A Capture Verification Collector is a software component that collects Call Detail Records (CDRs) from a switch data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs.. Capture Verification uses the collected data to verify recordings and check compliance against service level Set percentage of interactions in WFM that are handled in a defined unit of time. targets.