Alarm Dashboard overview

Use the Alarm Dashboard to view or acknowledge any active alarm on any v11.2 (or higher) server in the enterprise.

Alarms alert you to conditions on a server that can adversely affect server performance. Alarms also provide important information about the status of servers in the enterprise.

You can also use the Alarm Dashboard to view alarms on remote desktop systems that have registered to display alarms in the Alarm Dashboard.

The Alarm Dashboard displays all active alarms on all servers or desktops in the system. This dashboard Suite-wide unified dashboard that provides a single, quick view of valuable information across multiple applications. provides a variety of ways to filter the alarms and view information about them. You can also acknowledge alarms from the alarm dashboard.

Alarm Dashboard panes

The Alarm Dashboard contains these five panes that you use to work with active alarms:

Filter - Use options in this pane to control the active alarms that display in the dashboard. You can display all active alarms in the enterprise, or only active alarms that meet specific criteria. By default, every active alarm in the enterprise displays.
Enterprise Alarms - This pane displays a list of all active alarms that meet the criteria specified in the Filter pane. Select an alarm to view information about that alarm in the other panes of the dashboard.
Instances - This pane displays all instances of the active alarm selected in the Enterprise Alarms pane. Multiple instances of an alarm occur when the same alarm is triggered on more than one server, or when the same alarm is triggered multiple times on a single server.
Servers - This pane displays a list of all servers on which the alarm selected in the Enterprise Alarms pane is active. You acknowledge an active alarm from this pane. This pane is replaced by the Desktops pane when the Show Desktop Alarms filter option is selected.
Desktops - This pane displays a list of all desktops on which the alarm selected in the Enterprise Alarms pane is active. The Desktops pane displays only when the Show Desktop Alarms filter option is selected.
Details - This pane provides detailed information about the active alarm selected in the Enterprise Alarms pane, including the alarm corrective action.

User security privileges required

The two security privileges that enable you to view and acknowledge active alarms from the Alarm Dashboard:

Enterprise Manager > System Monitor > View Alarms - This privilege Permissions associated with each role that define the features of the application a user is able to view and the functionality in the application the user can access. enables a user to view alarms in the Alarm Dashboard, but not acknowledge them.
Enterprise Manager > System Monitor > Acknowledge Alarms - This privilege enables a user to acknowledge active alarms from the Alarm Dashboard.

The Alarms Dashboard also includes an Installations tree in the left pane. The Installation Scope security settings assigned to a user on the User Access Rights screen determine the specific Installation tree nodes that the user can access. A user can only view active alarms associated with the Installation tree nodes to which they have access.

Security privileges are assigned to users from the User Management Module that an administrator uses to create a profile for each employee in their organization. options of the enterprise portal Home page or main UI access point for all WFO applications.. For details about user security roles and privileges, see the Workforce Optimization User Management Guide.

Alarm Dashboard requires v11.2 (or higher) servers

The Alarm Dashboard displays the active alarms for the servers in your enterprise that are of the v11.2 (or higher) release.

If you have servers from earlier releases in your enterprise, you must upgrade those servers to v11.2 (or higher) to view their active alarms in the Alarm Dashboard.

Other ways to work with active alarms

You can also work with active alarms from the Enterprise Manager Agent Web application installed on every system server that communicates with the Enterprise Manager regarding any configuration changes or alarm messages for the relevant server. (EMA) application or the Recorder Manager (RM) application that resides on an individual server.

The EMA and RM applications enable you to work only with the active alarms that exist on one server (the server that hosts the EMA or RM application that you access).

Export a list of active alarms

You can export a list of active alarms to a tab-delimited text file. You can open this text file in Microsoft Excel to view a list of every active alarm in the system. This capability is useful in troubleshooting or other scenarios where it is useful to capture every currently active alarm in the system in a spreadsheet.