QM Database Server Role Associations

Associated Roles	Mandatory, Optional, or If Exists	Association Scope	Association Type & Limits	Why is this Association Required or used?
Contact OLTP Database Server role in the Data Center that is used to upload (known as marking) recorded interactions and interaction metadata for short-term storage management.	Mandatory	Enterprise	One-to-one	Automatic Association.
Contact Database Server role in the Data Center that includes long-term interactions. The Contact Database is optimized for searching operations, and interactions are inserted and updated in bulk operations.	Mandatory	Enterprise	One-to-one	Automatic Association.
Framework Applications Server role in the Data Center that provides the system’s core applications. It is a mandatory server role in the system and required for all packages.	Mandatory	Enterprise	One-to-one	Automatic Association.
Speech Transcription Service Server role in the Site zone that retrieves and transcribes the audio files of recorded interactions and outputs two different types of data—the transcribed text of the recorded conversation, and metadata about the recording.	If Exists	Enterprise	One-to-all	Automatic Association.
Interaction Applications	Mandatory	Enterprise	One-to-one	Automatic Association.
Interaction Flow Manager Server role in the Data Center that is used to provide Interactions and Analytics post-processing services, including call distribution, Inbox selection, etc.	Mandatory	Enterprise	One-to-one	Automatic Association.
Speech Application Service Server role in the Data Center that builds the index of transcribed calls for use by various system applications and services, and processes requests for retrieving analytics data based on the indexed interactions.	If Exists	Enterprise	One-to-all	Automatic Association.